All Software and Hardware packages come with FREE limited 60 day support from Assured Computing Technologies. This begins when you receive your system.
We encourage you to investigate the support options listed below as the least expensive opportunity.
The current policy on all POS direct system purchases and/or on-site installations is a minimum of 60 days of free technical support to all customers from the date of their system delivery or day one of installation on site (our technicians).
After 60 days, you will be billed for service related telephone calls or on-site support visits. Customers requiring assistance in reconnecting hardware or reinstalling software are always responsible for installation or technical support charges.
For more Information and to purchase Support Contracts, Please call the SALES line at (877)-627-0636
or NH number (603) 627-8728.
These Phone Numbers are NOT to be used for Technical Support
|SUPPORT OPTIONS for All Packages||RATE|
|#1||Pay per call No Priority. Handled after Contract Customers||$220.00 Billed per call|
|#2||Standard 1 Year Service Contract Monday – Friday 9am – 6pm EST Unlimited Phone and Email Support during normal business hours. Includes 25 Gigs of On-line Back-Up for 1 year||$800.00 per year (Pre-Paid)|
|#2a||Month to Month Subscription - Standard Unlimited Monthly Contract Mon-Fri EST Phone and Email Support during normal business hours||$180.00 per month billed in Advance on Credit Card Subscription basis.|
|#3||Enhanced 24 hour/7 day 1 Year Service Contract Unlimted Phone and Email Support 24 Hours per Day, Seven Days per Week. Includes 25 Gigs of On-line Back-Up and AVG CloudCare on All Systems for 1 year||$1400.00 per year(Pre-Paid)|
|#3a||Month to Month Subscription - Enhanced Unlimited Monthly Contract 24 hour/7 day Phone and Email Support||$280.00 per month billed in Advance on Credit Card Subscription basis.|
“Pay per CALL”
All customers who do not have a current support contract with Assured Computing Technologies, Inc. will be required to supply a credit card on the initial call for each new incident before the technical support department will be able to assist you. The standard charge is $220.00 per incident. All Calls are billed regardless of Length of Call OR whether called on Mobile line or Office Support. A support charge of $220.00 will also be applied to all ‘technical support emails’.
In the event it is determined that the problem is a warranty issue, you will not be billed for the call. -Technical support will process all “pay per incident” requests within 12 hours or by the end of the following business day. Calls will be logged in a queue based upon “first call-first served”. In the event that it is a critical system error requiring NEAR TIME assistance, you will have the option of Purchasing a Full Support Contract to Expedite your Service.
- In some cases the technician may request that you log into the internet at www.LogMeIn123.com* for remote support so that they can view and troubleshoot your system. You will need to have high speed internet via DSL or cable.
*Virtual Network Connection software program.
Option #2 & 2a
1 Year Service Contract with Phone and Email Support
Unlimited number of Technical Support Calls and Email Support for 1 Year during NORMAL Business hours 9am-5pm Mon-Fri EST. After hour evening and weekend calls normally billed at $280.00 will be prorated based on the Contract in place. Example: Evening Rate of $260.00 would be $40.00 and Weekend Rate of $320.00 would be $100.00. Enhanced 25 Gig Back-up is ONLY available with Annual Prepaid Contract.
Option #3 & 3a
1 Year Service Contract with Unlimited Phone and Email Support for 24 Hours per Day and Seven Days a Week
Unlimited Technical Support Calls for 1 Year, 24 Hours per day. Hardware replacement items are not covered by the Support Contract. If the hardware is covered by Manufacturer Warranty, Service will be provided to install at no charge.
Access Mobile Technical Support after hours phone numbers at no additional charge. In addition all customers on Prepaid Annual 24/7 Contract receive 25 Gigs of On-line Back-up and AVG CloudCare on all terminals.